Everyone makes mistakes. Visit our site, find that pair of amphibians or tactical pants perfect for your activities, proceed with the purchase and when they are delivered to you you realize that ... you have the wrong size!
Or it could happen - but it has never happened to us before - that the product you ordered does not look anything like what you saw in the photo, or for any reason it does not meet your expectations.
Well no problem, we at Viper Tactical have thought of these cases and studied a return policy to ensure you have a peaceful purchase.
If you need to return or exchange your order for any reason with us you can! We offer free returns or exchanges within 15 days of receiving your order. You can return the product in exchange for a voucher , a different product or a direct refund with the original payment method.
We ask you to take note of the following exceptions to our return and exchange policy:
- The discounted items because they are discontinued are final and cannot be returned or exchanged.
- Returned items must still have the label and must be returned in the original packaging.
- Returned items must not show visible signs of wear or use.
To initiate a return or exchange, complete the following steps:
- write us an email to firstname.lastname@example.org indicating the order number, the items you wish to return or replace.
- wait for our reply email to agree on the best solution for you
- prepare a nice shipment including the products to be returned
- wait for our UPS courier on the date agreed together
- Refund times : once we have received the returned goods we will take a maximum of a couple of working days to verify that everything is in order, that is, that it has not been used, that it is intact, in the original packaging and with all the labels in their place.
If we do not find any problems we will proceed with the refund immediately according to the agreed methods. In case of replacement we will ship the requested goods the same day if already available in stock here in Italy. The issue of any shopping voucher is just as immediate.
- In the event of a request for a replacement voucher or exchange of goods, the shipping costs are at our expense.
In case of return of goods, the shipping costs are charged to the customer and will be automatically deducted from the total refund. Shipping costs generally amount to 6 euros for shipments to Italy, but the price may vary based on the weight and volume of the packages shipped.
- Lost or damaged products : we have chosen to use a serious and reliable courier such as UPS to minimize these cases, but if it happens that you do not receive a return shipment or do not receive one of the products you have returned or if one or more returned products are found to be damaged, the responsibility does not fall on us but on UPS. In many years of collaboration with UPS it has never happened to lose a package or a product but there could always be a first time so I invite you to read the page with the UPS terms and conditions .
Contact us for any doubt or question